Process Innovation in the Indian Banking Industry
 
Hotel Taj President, Mumbai - 6 January 2009
 
The Indian banking industry is witnessing robust growth under the influence of a changing regulatory environment, rapid technological advancements, heightened competition and consolidation. Growth in the industry, centralization and penetration of IT systems, need to focus on core services, rapid scale-up and introduction of new services are driving outsourcing in the banking sector. With the magnitude of scale and scope in the changing landscape of the banking industry only increasing, outsourcing is becoming a strategic imperative. With over 50 service providers, ever growing number of Indian banks outsourcing is becoming a norm today.

ValueNotes' research on outsourcing in the Indian banking sector provides a comprehensive outlook of the outsourcing scenario, both from supply and demand side. In the absence of strong cost arbitrage, creating value from outsourcing will be a critical challenge in outsourcing by banks while they build and maintain meaningful differentiators that are critical to growth and profitability. The early movers are exploring new and innovative ways to leverage on their outsourcing initiatives.

This IBA-ValueNotes conference focuses on providing a critical look at both holistic and ground level view of outsourcing by Indian banks so as to help them develop a roadmap to take outsourcing to the next orbit.

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