Over this past year, we’ve seen outsourcing interest grow ever more. The industry continued to attract a lot of attention – from buyers and governments alike.  Many new deals and trends made a mark across Business process outsourcing (BPO) and knowledge process outsourcing (KPO). . Here is a roundup of 11 most popular articles from 2011.

• Online book stores - competition or co-opetition for publishers?
• Platform BPO: the growth trajectory for the BPO industry
• Contract outsourcing – steady growth but challenges ahead
• No choice but to...outsource!
• Critical Success Factors (CSFs) for cracking the analytics market
• E-discovery software vendor market - Fragmentation will lead to consolidation
• Business process outsourcing – Skilling up!
• Publishing outsourcing industry gains traction with multi dimensional deals
• Retail analytics: Selling out fast!
• F&A BPO – From cost cutting towards a transformational approach
• Moving marketing to the 'BPO' paradigm

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5. Rise in demand for core banking solutions leading to an overall growth in o