| eTelecare, APAC, Aurora, Aditro, British National Rail, JP Morgan, Fidelity, Steria |
| Tuesday, 10 March 2009 | |
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eTelecare to acquire The Phone House for $5.3 m eTelecare Global Solutions plans to acquire a contact center, The Phone House from TalkTalk Group, a UK-based telecom company. The center based in South Africa will be bought for $5.3 m. As per the deal, the contact center will continue to provide services to TalkTalk Group. APAC Customer Services sets up a BPO unit in the Philippines APAC Customer Services has invested $4.1 m to open a new unit in Palo, Leyte in the Philippines. The location was chosen due to its close proximity to 20 leading universities, good fiber optic infrastructure and incentives provided by the government. The center will have a 1,000 seating capacity. Aurora signs logistics operation contract with Aditro The Aurora Group, a distributor of accessory products to the consumer electronics industry in Scandinavia signed a logistics operations contract with Aditro. As per the contract, Aditro’s warehouse in Jönköping (Sweden) will manage the warehouse operations and distribution of the products for the entire Nordic region. British National Rail Enquiries to be outsourced to India The National Rail Enquiries handled by the Association of Train Operating Companies plans to outsource its call center activities to India to save costs. The association plans to outsource 70 jobs to a center in Mumbai. JP Morgan to raise outsourcing by 25% to India US-based bank, JP Morgan Chase plans to outsource activities worth $400 m to India. Currently, it outsources its IT and back-office operations to Cognizant, TCS and Accenture and its captive center in Mumbai worth $250-300 m. The bank will now outsource the integration of the IT systems of its acquired companies to India. Fidelity to sell its captive unit in India Fidelity Investments has selected IBM and HP as buyers for its technology solutions captive center in India. The captive center with 2,400 staff is worth $100 m and the deal will have a multi-year outsourcing agreement with the buyer. The deal is expected to close by March end. The Norwegian Public Service Pension Fund awards outsourcing contract to Steria The Norwegian Public Service Pension Fund has signed an application management outsourcing contract with Steria. The four-year contract is valued at Euro 5.5 m. As per the contract, Steria will manage and develop the applications and interactive systems for the fund. Related Items:
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