| Aegis, Teletech, RPOworldwide, WNS, EXL, Satyam, ACS, BPOMS |
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| Wednesday, 21 November 2007 | |
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Aegis to buy TeleTech Aegis BPO, owned by Essar Group is acquiring TeleTech Services, (JV between TeleTech Europe and Bharti Ventures) for $13 million in cash. The acquisition brings Bharti-Airtel into the Aegis's client portfolio, which also consists of Tata Teleservices and Vodafone. RPOworldwide named among Top RPO services providers RPOworldwide, provider of offshore RPO services has been ranked second out of 120 RPO services vendors in Brown & Wilson's "The Black Book of Outsourcing". WNS reorganizes utilities and logistics As part of a reorganization exercise, WNS will create a new division that will consist of utilities, logistics, pharma and other customer-centric industries. This is likely to be headed by another CEO. EXL to invest in Philippines Exl Service Holdings plans to invest $12 million in a facility in Philippines. The company has acquired 80,000 sq ft for an 800-seat facility, which is to become be operational by mid-2008. BPOs head to rural areas Satyam has three centers in the villages of Andhra Pradesh and plans to open ten more by the end of 2008. Datamation, another BPO also plans to open 15 centers across rural areas by next year. BPO Management Services enters contract with XyberNET BPO Management Services Inc., a BPO focused on serving middle market enterprises has signed a three-year agreement with XyberNET. The deal involves hosting and managing XyberNET's IT infrastructure and a support center. ACS sign extended billing contract from City of Houston Affiliated Computer Services (ACS) has entered a 7-year contract extension valued at $35 million with the City of Houston, Texas for emergency medical services (EMS) billing services. TeleTech in an extended deal TeleTech Holdings has extended and expanded its agreement with a leading provider of wireless voice and data, broadband Internet services. The multiyear, $40 mn agreement involves serving the client from centers in Europe and Latin America. Related Items: |
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ValueNotes’ research indicates that the domestic BPO industry stands at an inflection point, with the growing scale of Indian buyers as well as the emergence of significant vendors with greater capabilities