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Tracking and Update Process |
As part of their daily tasks, the ValueNotes Outsourcing Practice team already manages a process to identify, capture, synthesize and organize information about BPOs and IT service companies. [Though this is not comprehensive in coverage yet, the process is in place, and we have a program to keep adding new vendors/sources to the process].
Every working day, our analysts scan available news/data sources, and extract relevant pieces into structured data templates that can be used by the entire team. For instance, some of the templates we maintain on a regular basis include:
- Company templates
- List of all M&As in the BPO space
- List of all announced capacity expansions in the BPO space
- List of all venture capital/private equity investments into BPO companies
- List of all large contracts
- Industry (vertical) or service line data such as market size, growth, trends, projections, drivers, inhibitors, etc. – for select services/verticals.
- Lists of updated contact information of executives of service providers
Note: Not a complete list.
This investment in knowledge management (around outsourcing) gives us an edge compared to generic research companies.
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