Outsourcing Research by ValueNotes - Global Insurance Outsourcing

Global Insurance Outsourcing - The India Perspective

Overview, Trends, Insights and Competitor Profiles

This report was released by ValueNotes in August 2004.

An updated version was released in October 2006 - Insurance Outsourcing: India Gains Momentum As Offshoring Intensifies

Table Of Contents of the 2004 Report

1. Executive Summary

2. Overview of Insurance Outsourcing
2.1 Business Processes in Insurance

3. Outsourcing/ Offshoring Drivers & Inhibitors
3.1 Drivers
3.2 Inhibitors for Insurance Outsourcing

4. International Outsourcing Experience
4.1 International Outsourcing Deals
4.1.1 Member Insurance Agency
4.1.2 Fortis Family
4.1.3 Robert Plan Corporation
4.1.4 CNA Insurance Company
4.1.5 Royal & SunAlliance
4.1.6 Hiscox
4.1.7 Liverpool Victoria Friendly Society
4.2 Indian Insurance Offshoring Deals
4.2.1 Cox Insurance Holdings
4.2.2 Aviva Life Insurance
4.2.3 AXA Sun Life
4.2.4 Prudential
4.2.5 Swiss Re Life & Health America
4.2.6 Cornhill Direct
4.2.7 MetLife and Australia Insurance Group
4.2.8 US Insurer – Hinduja TMT Deal
4.2.9 US Insurer – Goldstone Teleservices (GTSL) Deal

5. Trends and Insights
5.1 Outsourced Processes Moving up the Value Chain
5.2 Need for Domain Specialization
5.3 Nearshore vs. Offshore

6. Indian Insurance Outsourcing Industry
6.1 Indian Insurance Offshoring Market By Region
6.2 Indian Insurance Offshoring Outlook
6.3 The India Advantage

7. Company Profiles
7.1 WNS GS
7.2 Wipro Spectramind
7.3 EXL Service
7.4 Hinduja TMT

8. About ValueNotes
8.1 Custom Research Services
8.2 Research Publications

Table of Figures

Figure 1: Outsourced Processes in Insurance
Figure 2: Business Service Provider Effectiveness Matrix
Figure 3: Balanced Outsourcing Roll Out model
Figure 4: Recent deals in Insurance
Figure 5: Share of Insurance in vertical Indian BSPs' Revenue FY04
Figure 6: Indian Insurance Outsourcing market by regions
Figure 7: Indian Insurance Outsourcing Growth Estimates CY 2003-2007
Figure 8: Indian Insurance Outsourcing finding new shores

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