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Data Quest (August 2010)
Training: Back to school
The recession and its aftermath had created a widespread feeling that the IT industry might not after all be the best career move. It was not surprising to see the Indian IT training industry recording one of its lowest growths (3%) in the last two decades. From a more mass retail model, the business focus shifted towards a more corporate training model. The impact might not be so far reaching this time; rather it’s more an...
Financial Express (August 2010)
LPOs peep beyond the US market for growth
Homegrown legal process outsourcing (LPO) providers have a new story to share. While the United States continues to dominate the $60 billion Indian IT-BPO exports, a substantial growth of the LPO market is being driven by other geographies too. The $440 million global legal outsourcing industry has experienced new business developments in regions such as Europe and Australia in the recent times.
New York Times (August 2010)
Outsourcing to India Draws Western Lawyers
India’s legal outsourcing industry has grown in recent years from an experimental endeavor to a small but mainstream part of the global business of law. Cash-conscious Wall Street banks, mining giants, insurance firms and industrial conglomerates are hiring lawyers in India for document review, due diligence, contract management and more. Now, to win new clients and take on more sophisticated work, legal outsourcing firms...
The Economist (June 2010)
The growth of legal outsourcing: Passage to India
As law firms and corporate legal departments face mounting pressure to cut costs, an increasing number are choosing the Indian option. Last year, Rio Tinto, an international mining group, moved a tranche of legal work to Indian lawyers at CPA Global to save a fifth of its legal costs. Others are following. Though India’s legal process outsourcing (LPO) industry is still small, it is growing fast. The growth in LPO has been boosted by the...
Business Standard (May 2010)
Knowledge process outsourcing sector attracts PE
Companies that have domain knowledge in the BPO sector have started appearing on the radar of private equity (PE) players. These firms are covered under the broad umbrella of the knowledge process outsourcing (KPO) sector. Unlike BPO, KPO is a very niche segment. Revenues from the global KPO industry were estimated to be $7.5 billion (around Rs 34,500 crore) for the year 2008, according to ValueNotes...
Business Standard (May 2010)
Legal process outsourcing on firm footing
In the first three months of 2010, LPO firm UnitedLex received more Requests for Information than it did in the whole of 2009. The offshoring legal services business in India is still small - annual revenues account for less than 4% of total BPO revenues - but it was among the fastest-growing segments of the BPO business. Inevitably, that meteoric growth dwindled in 2008 and 2009. But now, the business is booming again, that...
Businessworld (May 2010)
Aiming for higher scores
Educating people is a lucrative business without doubt. Conducting entrance examinations to put people into colleges is perhaps equally profitable. At last count, at least four home-grown players and a couple of foreign stalwarts were eyeing a piece of the Rs 5,240-crore higher education examination market. University entrance examinations themselves are estimated to be a Rs 3,100-crore market. National-level entrance tests come in next at...
Economic Times (April 2010)
Integra acquires US’ Silver Editions for under $4 mn
Integra has acquired US-based Silver Editions, a design studio and publishing services company in the PreK-12 segment. The deal size is estimated to be under $4 million. Domestically, the $15-million Puducherry-based Integra is among the top six BPO publishing services companies. Integra plans to ramp up its head-count by 300 people, and adding the acquisition also marks its global foray into the school publishing space.
Mint (April 2010)
Transcriptionists face tough times with EMR
There’s turbulence ahead for the Indian medical transcription industry, with proposed investments in US healthcare set to impact the local sector worth around $435 million. A recent legislation on healthcare in the US plans to spend $50 billion in five years to adopt electronic medical records (EMRs) that would reduce demand for medical transcriptions, forcing smaller firms to shut shop and larger ones to rethink strategies.
Economic Times (April 2010)
LPO in India is expected to lead the offshore field in the next three-five years
The economic slowdown in the US has resulted in law departments of corporations revisiting their legal processes and budgets arising from the sub-prime fallout. As a result, getting legal work done efficiently and cost-effectively from quality offshore providers in India has become a compelling option. According to ValueNotes, the revenue from the offshore legal services industry was US$320 million in 2008 and is expected to reach...
The Epoch Times (March 2010)
United States losing its R&D edge
As companies seek to cut costs and expand research, many are looking to outsource research and development (R&D) to other countries - particularly China - often at the expense of U.S. scientists and researchers. China is charging ahead with its 15-year “Medium-and Long-Term Plan for Science and Technology Development,” with the goal of becoming a top-five country in granting patents for new inventions and producing the...
Law Society Gazette (March 2010)
Top legal process outsourcing providers plan ‘aggressive expansion’
Two of the top three legal process outsourcing (LPO) providers are plotting aggressive growth in anticipation of a flood of mandates in 2010, the Gazette has learned. The news comes shortly after the third LPO provider in the trio, CPA Global, announced similarly ambitious plans for rapid expansion of its LPO workforce last month... Indian research company Value Notes ranks CPA, Integreon and Pangea3 as the three ‘pacesetters’...
DNA (March 2010)
Despite CAT fiasco, online exams are here to stay, say academicians
The first online common admission test (CAT) last year may have had a bad run, but senior academicians have given a thumbs-up to this new version of exam. However, reservations on infrastructure, suitability of the test format and equating between multiple batches of exams emerged as the top challenges holding them back. After a comprehensive survey covering over 75 university vice-chancellors, registrars, controllers of...
Financial Chronicle (March 2010)
Indian varsities averse to adopting online exams
Higher education, one of the fastest growing sectors in India, would grow much faster but for the resistance to change. A survey by ValueNotes has found that several university heads and academicians concede the importance of ICT, but defer adoption on the grounds that present manual processes are more than enough to meet existing demand. Though online exams in the country are still in a nascent stage, most academicians...
Global Services (February 2010)
Misaligned expectations leads to lower satisfaction
STM/Academic publishers have been one of the early adopters of outsourcing in the publishing industry. Early in the day, they realized that low-end content-editing or graphics could be outsourced while they focused on the core activity of content. The recent downturn compelled the publishing industry (as much as others) to manage their dropping sales and control costs.
Law Society Gazette (February 2010)
How legal process outsourcing is changing the legal landscape
Legal process outsourcing (LPO) – also called legal services outsourcing (LSO) – is an emerging phenomenon that most lawyers will already have heard about. India has seen the greatest expansion in the LPO industry, as senior lawyers and general counsel in the west begin to acknowledge that Indian lawyers can do the work of junior associates for a fraction of the cost of a City salary. Estimating the value of the growing LPO industry…
Financial Chronicle (February 2010)
Indian publishing BPOs get low rating
Chennai may be the global hub for publishing BPO services but the efficiencies are still low, says a survey conducted by ValueNotes. Though publishers have been outsourcing for over two decades to Indian companies, they are far from satisfied. Scientific, technical and medical publishers are the major outsourcers in the segment. Given the long history of outsourcing and off shoring in the industry, the market is mature but...
Mint (February 2010)
Two Indian e-readers set to hit market
Like popular e-readers, such as Amazon’s Kindle or Sony’s Reader, e-readers developed in India will also use the so-called e-ink technology, which creates an experience similar to reading a regular book. As foreign and indigenously developed e-readers become more accessible in India, two critical factors that determine their popularity will be pricing and availability of relevant digital content, an analyst said.
Economic Times (January 2010)
Intermediate Capital buys 47% in LPO firm CPA Global for GBP 440 million
Intermediate Capital Group (ICG) bought a 47% stake in legal process outsourcing firm CPA Global. Availability of services like litigation document management and contract management at low costs in India is driving the LPO boom, and thus high valuations of these companies. There is a direct saving about 40%-50 % by shifting the job offshore.
London Book Fair (January 2010)
India is primary publishing outsourcing destination
India is the most popular outsourcing location in the world for all pre-press publishing work, according to a survey by ValueNotes. 66 per cent of publishers in the US and UK placed India at the top of their list for pre-press work. The US placed in second with 30 per cent of the vote, and the Philippines third with 18 per cent.
Business Standard (January 2010)
Publishing: India remains top outsourcing destination
India remains the destination of choice for content, design, media distribution and other outsourced publishing work. Sixty-six per cent of respondents in a recent publishing survey said they would prefer to outsource publishing and pre-press work to India over competitors like the US, UK, China, Australia and the Phillippines.
Bar & Bench (January 2010)
ValueNotes launches proprietary methodology; top rating for CPA Global, Integreon, Pangea3
ValueNotes has launched a methodology to rate LPOs. The 'Sourcing Prism', a research tool that serves as a guide to vendor capabilities, rates a company on three parameters - Services Maturity, Sustainability and Strategic Intent. The results of the methodology have declared CPA Global, Integreon and Pangea3 as 'Pacesetters' in the LPO segment.
Global Services (January 2010)
Buyers consider LPOs immature for high end services
The last two years were no cakewalk for the LPO industry, with law firms laying off employees and corporate counsels shrinking their budgets. Amidst this chaos, the service providers are still struggling to gain the confidence of buyers in offshoring high end services.
World Association of Newspapers (December 2009)
Outsourcing can be a solution
Outsourcing is by no means new to the newspaper industry: in fact, newspapers have used freelancers for some time, but some think that it should be taken much further. There are concerns people have with outsourcing... However, it might be a necessary risk if newspapers are to succeed in charging for their content as there is currently very little differentiation between news sources.
Financial Express (December 2009)
Indian education rapidly embracing technology
Education in the country is fast becoming open to online exams and e-assessment. While online tests are more than 4-5 years old in India, the government is encouraging e-learning as part of its plans to increase access to education. In the last few months, the education sector has attracted a lot of attention, with huge investment plans, changes in structure, and the entry of private players and foreign universities expressing interest...
Mint (December 2009)
Bangalore firm gives digital life to cookie monster and friends
Muppets of the American television series Sesame Street will come alive in digital books in the US on Tuesday, their format and technology driven by a little-known Bangalore-based publishing outsourcer. E-books are emerging as a new revenue channel for publishers worldwide. Producing e-books is just a natural extension of their capabilities.
Economic Times(December2009)
No language barrier for India's LPO industry
Not many lawyers, unlike freedom fighters, would rue being “children of Macaulay” these days. The dollars and pounds are ringing in, thanks to Thomas Babington Macaulay’s legal foundation. The familiarity of the English legal systems gives an advantage to Indian companies in as much that they just don’t perform the clerical function given to them, but also end up doing more than what they are just paid for.
Times of India (November 2009)
New challenges ahead for LPOs
While India's low cost advantage remains, Legal Process Outsourcing clients are looking at 'strategic sourcing' rather than 'response to opportunity'. There has been a fundamental shift - from 'projects' driven business relationships to 'recurring' business.
MoneyLIFE (November 2009)
Crisis creates new opportunities for legal process outsourcing
While the slowdown in the Legal Process Outsourcing (LPO) business is likely to lead to consolidation and entry of larger law firms, the offshore legal services industry is poised to grow robustly in the coming years, thanks to the global financial slowdown.
Financial Express (November 2009)
Offshore legal services get meltdown blues; annual growth rate dips 16%
The offshore legal services industry has also been caught in the grip of the tough times that the legal services industry is going through. The industry had seen rapid growth until 2007, but the slowdown in the buyer market took its toll on the offshore industry, resulting in a drop in the growth rate.
Financial Chronicle (November 2009)
India is hub for publishing BPOs
From mere typesetting, the Indian publishing BPO services industry is fast moving towards offering value-added services such as editorial work. The digital explosion has opened up several offshoring options including end-to-end operations starting from typesetting to graphics to physical printing of the content in India.
Financial Express (September 2009)
Engineering services outsourcing to reach $40 billion by 2020
The engineering services outsourcing (ESO) market, which is estimated to grow to $40 billion by 2020 from the current level of $2.5 billion to $3 billion, presents a huge potential for Indian IT companies.
Economic Times (September 2009)
Indian law firms hit the M&A route to take on global rivals
There is a growing trend of consolidation in the Indian legal space, as firms pool resources to bridge gaps in offering specialised skills and gear up for an eventual entry of big foreign law firms.
The Star (August 2009)
Outsourcing joins billion dollar club
Outsourcing in Malaysia has just become a billion-dollar business as revenue for the sector has jumped 18% to hit the US$1.1bil (RM3.6bil) mark this year. Rather than relying on plain-vanilla call-centres, there are niches that local outsourcing companies could strive to fill.
The National Law Journal (July 2009)
India Beckons to U.S. Lawyers
Although some U.S. lawyers view outsourcing to India with dread - particularly vulnerable contract attorneys doing document review - for a lucky few, India offers an opportunity to get management experience, more client contact and a stake in a growing area of the legal business, not to mention a travel adventure.
The Financial Express (July 2009)
Offshoring publishing business will double to $1.2 bn by 2012
Due to changing corporate patterns, the existing economic climate, poor spending on advertisements and high printing costs, global publishing houses look at India for more offshoring of publishing services. India is distantly followed by the Philippines, and other countries including China, Vietnam and Sri Lanka.
Outlook Money (July 2009)
eLearning Growth - Demand for elearning professionals to go up
The elearning outsourcing industry in India is poised for healthy growth. With decreasing training budgets and the need to maintain a highly skilled workforce, companies in many countries, mainly the US, are turning to elearning solutions.
Law360 (June 2009)
Firms wary about offshoring legal services: Report
Although US and UK law firms are increasingly sending legal services work abroad under pressure to cut costs, few consider offshoring an option for much more than legal transcription and document review, according to a recent study. ValueNotes surveyed more than 100 law firms in the U.S. and U.K. and concluded that less than 5 percent of the market was outsourcing legal work overseas, choosing more often to outsource those services within their respective home countries.
High Commission of India, London (June 2009)
Indian e-learning outsourcing biz to touch $603 mn
The e-learning outsourcing business in India is likely to grow at a rate of 15 percent annually for the next three years to touch $603 million by the end of 2012.
Times of India (June 2009)
Concerns about data security, quality curbing growth
Although the legal process outsourcing business in the country is showing steady growth, concerns about data security and the quality of work delivered, among others, are stymieing the further offshoring of work by law firms in the US and UK.
Times of India (June 2009)
Indian e-learning outsourcing on high value curve
The Indian e-learning outsourcing segment is poised for a quantum leap as the players in this space, helped by the latest technology, are targeting high value opportunities likely to come from advanced markets such as the UK and the US in the next two years.
Business Today (May 2009)
Call of the small town
BPOs earned an estimated $12 billion export revenues in 2008-09, while the domestic segment fetched just $2.4 billion. But, while offshore BPO services have been growing at a CAGR of 37 per cent, their domestic counterparts are doing 50 per cent.For domestic clients, labour arbitrage is not a key driver for BPO growth. The first requirement is operational efficiency.
Financial Times Special Report: The new India (May 2009)
Law and disorder
Many Indian lawyers today remember working for no pay when they first qualified. Until 1996, five years after the country underwent economic liberalisation, bright graduates preferred to go into management consultancy where salaries were up to four times higher than the legal remuneration of Rs72,000 a year – about $3,000 at 1996 exchange rates. Today, India’s legal services sector is booming, spurred on by the growth of legal process outsourcing (LPO) and the rapid rise of commercial lawyers in private practice law firms and multinational companies.
Hindu Business Line (May 2009)
Only 3% of law firms in UK, US offshore back-office work to India
Despite mounting cost pressures, only three per cent of law firms in the UK and the US have ‘offshored’ their back-office functions to Indian LPO vendors. And this is largely due to lack of conviction about the benefits of offshoring and concerns surrounding data security and quality of work, according to a report from research firm Valuenotes.
Silicon India (May 2009)
Indian entrepreneurs to tap E-learning Outsourcing industry
A report published by a business intelligence and service provider firm ValueNotes 'entitled e-learning Outsourcing 2009: Advantage India' reveals that the growth rate of the e-learning industry will be slow for coming 6-8 quarters, but will attain its pace by then.
The Economic Times (May 2009)
Telcos line up Rs 500-cr BPO deals
According to research by ValueNotes, outsourcing of services in the telecom sector is expected to grow to Rs 2,770 crore by FY12 from Rs 720 crore in FY08.
CIOL (May 2009)
Bright days await Indian publishing BPO industry
A recently released report by ValueNotes, a company specializing in the business of information and intelligence, estimates that the Indian publishing BPO industry is expected to grow to a value of USD 1.2 billion by 2012.
The Complete Lawyer (April 2009)
Four Trends Will Change The Face Of The Paralegal Profession
Companies with corporate legal departments in India include DuPont, Cisco Systems, and Morgan Stanley, according to ValueNotes Database, a company based in Maharashtra, India. The Indian legal services industry will more than quadruple to $640 million by 2010 from $146 million in 2006, ValueNotes said.
DNA (April 2009)
Earning by other means
Over the past few months, the media has been agog with reports about which company and sector is shedding how many employees. As per estimates by business intelligence provider ValueNotes Research, the number of LPO jobs in India is expected to cross 32,000 by 2010. Similarly, the domestic BPOs, which cater to local clients from sectors like telecom, retail, and insurance are also expected to beef up their headcounts. ValueNotes estimates that this sector, which employs 1.4 lakh people at present, will add 4 lakh jobs in the next four years.
Newspaper Association of America (Feb 2009)
As newspapers seek to cut costs...
Outsourcing editorial functions is an emotional issue that cuts to the core of what newspapers do, something The Miami Herald has learned firsthand.
Financial Times Special Report: India & Globalisation (January 2009)
Law firms fuel the demand for offshore services
India’s legal process outsourcing industry – focusing on such areas as patent research, contract management and litigation support – generated revenues of just $225m in 2007, according to ValueNotes, an Indian-based research company.
Managing Intellectual Property (January 2009)
The IP world goes flat
Companies can save a lot of money by outsourcing their IP work, but it takes time and effort to get the process right. According to a survey by ValueNotes, in India alone revenues from patent outsourcing were estimated at $46 million in 2007 and are expected to reach $206 million by 2012.
The Economic Times (December 2008)
LPO firms may find it difficult to attract talent: Survey
Legal Process Outsourcing (LPO) firms may find it difficult to attract talent as career with an LPO was found to be the least preferred among law students, a survey conducted by ValueNotes, a leading provider of business information, has said.
Live Mint (November 2008)
In downturn, litigation bonanza for Indian legal outsourcers
Amid talk of job cuts and lower-than-expected results, legal offshorers based in India say they are bucking the trend. If the first wave of work for legal process outsourcing companies earlier this year stemmed from the rise in US lawsuits related to the subprime mortgage meltdown, the latest wave builds on that, but is also tied even more directly to the crisis; Indian legal outsourcers are now processing American foreclosures, and valuing the toxic assets at the heart of the trouble.
BERNAMA.COM (November 2008)
Local Shared Services & Outsourcing Industry To Hit US$2 Billion By 2012
Deputy Science, Technology and Innovation Minister Fadillah Yusof officially launched the three-day conference at Kuala Lumpur, Malaysia. At the conference, Outsourcing Malaysia announced partnerships with India-based business research and competitive intelligence firm, ValueNotes, on market intelligence and locally-grown multinational educational institution, Asia eUniversity, on human resource and development.
BusinessWeek (October 2008)
Outsourcing Shops Feel the Street's Pain
In the first half of 2007, financial companies around the world handed out at least 48 major outsourcing contracts with a total value well in excess of $5.5 billion, reports researcher ValueNotes. The first half of this year saw just eight such contracts with a total reported value of $767 million. "A lot of companies are putting on a brave face and saying this is just a temporary phase," says ValueNotes CEO Arun Jethmalani. "But how temporary is temporary?"
The Hindu Business Line (September 2008)
Newspaper publishing outsourcing industry on growth mode
“Dwindling circulation, drop in advertising revenues, growth of the Internet and rising newsprint prices have contributed to the downward trend in margins. Amongst measures like reducing global coverage, cutting edition sizes, streamlining resources and cutting excess jobs, several leading newspaper companies are evaluating offshoring,” ValueNotes said
The Financial Express (September 2008)
US newspapers plan to outsource to Indian publishers
” ValueNotes Outsourcing Practice has estimated India’s share of the market at $35 million in 2008. “The current Indian penetration into this market stands at around 1%. We estimate the revenues to grow to $120 million and manpower to grow to over 5,500 by 2012,” said ValueNotes.
The Hindu Business Line (July 2008)
Patent offshoring sector to grow at 35%
The number of people employed in this industry in India will grow to 6,950 in the next four years from 1,550 as on 2007-end, according to a report by Pune-based research firm Valuenotes Database.
Times of India (July 2008)
India emerges as hub for patent offshoring
A study by ValueNotes, a Pune-based research firm shows, revenues from the Indian patent services offshoring industry are estimated at $46 million for 2007. It's expected to reach $206 million by end 2012. The study reveals the current addressable value of the patent services offshoring market is estimated at $2.2 billion.
Law360 (May 2008)
Legal outsourcing increases as economy stagnates
With the US economy in a tailspin, outsourcing companies say that law firms and corporations are increasingly seeking to drive down costs by turning to them for document review and other low- to mid-level legal work. Even before the subprime mortgage crisis hit, the number of legal process outsourcing firms and the revenue they brought in more than doubled from 2005 to 2006, according to ValueNotes. The research company expects the legal process outsourcing industry to grow from an estimated $62 million in 2005 to $640 million in 2010, with about 32,000 attorneys, scientists and professionals employed by LPO providers.
Washington Post (May 2008)
U.S. Legal Work Booms in India
In the past three years, the legal outsourcing industry here has grown about 60 percent annually. According to a report by research firm ValueNotes, the industry will employ about 24,000 people and earn revenue of $640 million by 2010.
The TIME Magazine (April 2008)
Call My Lawyer ... in India
ValueNotes, a business-research firm based in Pune, India, says a subset of KPO called legal process outsourcing (LPO) has grown revenues 49% from 2006, to $218 million last year.
The Hindu Business Line (April 2008)
An eye on the action
Indian tech players are looking to land engineering services deals, thanks to the auto drive in the domestic market, Japan and China.
Business Standard (February, 2008)
Bioinformatics market to double by 2010
The Indian bioinformatics market is poised to double by 2010 — from $32 million (Rs 120 crore) to $62 million (Rs 240 crore) by 2010, according to a report by research firm ValueNotes Outsourcing Practice.
The Times Of India (February, 2008)
Mkt research biz to touch $800m
"At a CAGR of 36% it will touch $800 million by 2012. The next two years (up to 2010), will witness value growth due to capacity addition in high-end services," says Arun Jethmalani, CEO, ValueNotes.
Immigration Daily
Legal Process Outsourcing (LPO): 2007 And Beyond
Throughout 2006 and 2007 the offshore legal outsourcing market also witnessed the entry of some of the world's largest Business Process Outsourcing (BPOs) companies together with a significant level of venture capital and private equity funding.
Mint (February,2008)
Offshore biz offers young lawyers a break
Dozens of legal process outsourcing companies are drawing law school graduates away from traditional courtroom litigation and corporate law practice to the offshoring industry
The Hindu Business Line (January, 2008)
How to stop the fire?
Billing in rupees instead of the US dollar or any other global currency is also being talked about in BPO circles. However, not many are convinced about the viability of this model.
Indiatimes Infotech (January, 2008)
Indian BPO majors heading Sri Lanka
As Indian ITeS players spread their wings and open global centres, Sri Lanka is fast emerging as a favourite destination for many vendors.
Global Services Media (October 2007)
American, British Newspapers to Offshore Services Worth $3.75 Bn
As U.S.- and the U.K.- based newspapers battle revenue shortfalls, newspaper publishing outsourcing to India takes off, says a recent study
BioSpectrum Asia (September 2007)
The CRO Power
Outsourcing of drug discovery research to India is on the rise… Another report by Pune-based research firm Value Notes, forecasts a growth of 23.6 percent annually for the industry up to 2010.
The New York Times (August 2007)
U.S. firms outsource legal services to India
Companies with in-house legal departments in India include DuPont, Cisco Systems, and Morgan Stanley, according to ValueNotes Database, which is based in Maharashtra, India. The Indian legal services industry will more than quadruple to $640 million by 2010 from $146 million in 2006, ValueNotes said.
The Economic Times (August 2007)
It's time for retail offshoring to take a leap
According to ValueNotes, a Pune-based research firm, traditionally, retailers started by outsourcing their IT functions to India but gradually they have embraced BPOs as well.
Bloomberg (August 2007)
Jones Day, Kirkland send work to India to cut costs
Bruce Masterson, chief operating officer of Socrates Media LLC, asked his outside counsel to customize a residential lease for all 50 U.S. states in 2003. The firm's estimate: about $400,000. He rejected that price tag and hired QuisLex, in Hyderabad, India, which did it for $45,000.
Global Services Media (July 2007)
Offshore Publishing Biggies
There are over a 100 offshore service providers in India for publishing services (legal, educational and academic publishing), according to a report by ValueNotes.
Live Mint (April 2007)
Pharma offshoring will present a $7 billion opportunity by 2013
Outsourcing of drug discovery research is slated to show the highest growth of 26% a year, according to the report by the Pune-based Value Notes
Times of India (March 2007)
Revenue from healthcare BPO to triple by 2011
More than half of the US hospitals are directly or indirectly offshoring various components of healthcare services, offshore vendors can now expect more end-to-end work, according to a recent report by Pune-based market research firm ValueNotes.
Financial Express (February 2007)
BPO revenue cycle services earnings to hit $410-m by 2010
The Indian share of BPO revenues from the offshoring of revenue cycle management (RCM) services were estimated at $125 million for 2006, and total revenues from this segment are expected to reach $410 million by 2011, stated a ValueNotes Research report.
Sourcing Magazine (January 2007)
The Future of Outsourcing in India: 8 Scenarios
Sourcingmag.com asked ValueNotes, an analyst firm focused on outsourcing, to explore multiple situations and scenarios for the future of offshore outsourcing in India. It has developed two "situations," both of which examine the potential impact of changes in the availability of a qualified workforce in India, which we see as crucial to the success or failure of the outsourcing industry in India.
Economic Times (November 2006)
Desi CAs pen US tax returns
After doctors, lawyers and engineers, Indian CAs are troubleshooting for Americans now. Shortage of good accountants there is leading to outsourcing of tax returns to India. This year, 3.6 lakh US tax returns were prepared in India. And the numbers are growing.
Rediff.com (November 2006)
Tax advisor shortage: US returns prepared in India
As many as 360,000 US tax returns were prepared in India in 2006, according to a report prepared by Pune-based ValueNotes, a leading provider of business intelligence and research.
Business Standard / Rediff.com (October 2006)
Insurance offshoring revenues to touch $2 bn
Revenues from insurance offshoring to India are expected to grow to around $2 billion by 2010 from the present $690 million, according to a report by research company ValueNotes.
Sourcing Magazine (July 2006)
Automotive Design Offshoring to India
The intense competitive pressures in the automobile industry, especially in the US and Europe, have created a set of enabling factors, or drivers that are forcing OEMs and ancillaries to explore outsourcing and offshoring options.
Times of India (May 2006)
Medical transcription back in the pink
If you thought the medical transcription industry in India is history, think again. Latest studies reveal that it is raring to take off yet again. The ValueNotes study says that by 2010, work worth $860 million will be offshored globally.
Dnaindia.com (May 2006)
Medical transcription scripts a revival
A report by Pune-based research firm, ValueNotes, says the once written off medical transcription outsourcing industry is set for a major revival. Revenues, the report says, could soar to from $195 million to $647 million by 2010. At that point, the report says, the sector will employ 52,000 people, against 18,000 now.
BPO-MarketWatch
The Changing Face of Service Level Agreements
Published on BPO-MarketWatch. (requires free registration)
ValueNotes estimates suggest that in the next couple of years, more than $100 billion worth of outsourcing contracts will be up for renewal. Buyers with positive experiences are expected to increase the extent of outsourcing. But there are others who are considering a re-evaluation of their strategies. Recent cases of backsourcing and contract re-negotiation serve to highlight the issues involved. Consequently, the humble service level agreement, or SLA faces ever-increasing scrutiny and analysis.
BPO-MarketWatch
Recapitalising Human Capital: A Tale of Tier Two Cities
Published on BPO-MarketWatch. (requires free registration)
ITeS revenues climbed up 48% to US$4.6 billion last fiscal, and are estimated to touch US$ 6.3 billion this fiscal. Despite this stupendous growth, the biggest challenge for this sector is attrition and limited human resources. The only way to handle this challenge is perhaps to source talent from semi-urban and smaller cities like Nasik, Indore, Nagpur, Lucknow, and Goa. Who is recruiting, and which cities are now slated to become outsourcing hubs? What does the potential human capital in these cities need to do to qualify for such opportunities, and why should they want to? A view of these issues from various perspectives.
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