Offshoring of legal services has caused a lot of debate involving its sustainability and viability as an alternative to law firms. These discussions usually involve buyers of organizations, law firms and Legal Process Outsourcing (LPO) service providers. Buyers are usually faced with managerial problems when dealing with LPOs.

Outsourcing, as an industry, has come a long way, from basic business processes handled by third party service providers, to a more evolved and stage. Today’s scenario involves complex knowledge processes managed by vendors in partnership with their clients to offer benefits beyond cost and resource savings.

The latest buzz word in the sphere of online marketing is return on investment (RoI) on social media marketing. Marketers and top management want to know the effectiveness of their social media strategy to promote brand awareness, and how it compares with their competitors.

HCL Technologies, a leading global IT services provider, will work with Blue Shield of California and use its iCRM web based tool, Proprietary ICD 10 Transformation Framework, to help the company with its ICD 10 remediation. This will help Blue Shield to meet the mandatory compliance date of October 2013. The tool will ensure transition of people, processes, and technology from ICD-9 to ICD-10.