The LPO service guide

This is the third blog post in a nine-part series detailing the various services and sub-services within select segments in the KPO industry. The last blog post presented the service offerings in the Analytics segment. In this blog post, we discuss the services and sub-services offered by LPO service providers. The segments we will be covering are listed in the exhibit “KPO segments”.

We believe that a clear delineation of which sub-service belongs under which service category is imperative. Buyers are often confused as to what constitutes a complete value-chain for a segment, and which sub-services are offered by a service provider in a certain service offering.

This blog post should eliminate the ambiguity harbored by buyers of legal services, of whether or not LPO service providers actually provide an end to end service offering or simply a few of sub-services.

The exhibit below depicts ValueNotes’ understanding of the LPO segment, and the categorization of service and sub-services within it.

We welcome your insights regarding the completeness of the services listed in the exhibit above and, more importantly, your position in the LPO segment. If you wish to share your company’s portfolio offering, please take our Annual KPO Service Provider Survey online or using a form fill-able PDF.

Watch this space for our next blog post which will discuss the Financial Research Outsourcing (FRO) segment, and the classification of services and sub-services within that space.

- Vineet Ramachandran, Analyst, ValueNotes Sourcing Practice

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