May 11, 2012, 6:50 pm
This is the third blog post in a nine-part series detailing the various services and sub-services within select segments in the KPO industry. The last blog post presented the service offerings in the Analytics segment. In this blog post, we discuss the services and sub-services offered by LPO service providers. The segments we will be covering are listed in the exhibit “KPO segments”.
We believe that a clear delineation of which sub-service belongs under which service category is imperative. Buyers are often confused as to what constitutes a complete value-chain for a segment, and which sub-services are offered by a service provider in a certain service offering.
Continue reading ‘The LPO service guide’ »
May 23, 2011, 2:01 pm
“TCS eyes slice of legal process outsourcing market” – a new day, another entrant to the LPO market. The recent announcement by the CEO of Tata Consultancy Services (TCS) regarding exploring of opportunities in the LPO segment should come as no surprise to players in the IT-BPO or KPO sector. The LPO market has grown by leaps and bounds since its inception, examples of which are evident through the number of players in the market currently and their growing client base spanning 3 continents.
A primary reason for Thomson Reuters’s acquisition of Pangea3 and UnitedLex’s of Lawscribe in late 2010, in my mind, was to meet growing demands by organizations and law firms alike to cut costs and increase process efficiencies. These acquisitions saw these market heavyweights expand their businesses, core strengths and the ability to offer clients additional solutions. The market is primarily serviced by pure-play providers, like CPA Global, Pangea3, UnitedLex and Mindcrest, who offer legal services as their core focus. The last 2-3 years has seen IT-BPO players entering the market to add to their top line and expand into new service areas. Their only competition is from these large pure-play providers who have established themselves globally because of their head start.
Continue reading ‘Would you like a slice of LPO pie?’ »
Tags:
acquisition,
BPO,
EXL,
Infosys,
KPO,
legal,
Legal process outsourcing,
LPO,
opportunities,
Pangea3,
TCS,
Thomson Reutuers,
UnitedLex,
Wipro,
WNS Category:
Legal outsourcing,
LPO,
Outsourcing |
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This is the third blog post in a nine-part series detailing the various services and sub-services within select segments in the KPO industry. The last blog post presented the service offerings in the Analytics segment. In this blog post, we discuss the services and sub-services offered by LPO service providers. The segments we will be covering are listed in the exhibit “KPO segments”.