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Saturday, 19 April 2014
Indian Elections: Will it have any impact on outsourcing?
Thursday, 17 April 2014

For many of us in India, Election 2014 appears qualitatively different from previous elections. Of course, the noise levels are higher and much more money is being spent to generate the noise, but there are several fundamental changes.
 
Data, data, everywhere… not a drop of insight
Wednesday, 09 April 2014

These days it appears next to impossible to ignore big data and analytics. Big data is the next big thing, and analytics will provide answers to all our problems. When we're stumped, big data will tell us what to do! And if big data doesn't have the answer, then don’t worry - we can look at “small” data! And if we have no data, we can always mine it from social media or the Internet. We will make better marketing decisions, acquire more customers, improve profitability and beat the pants off competition. So what are we waiting for?
 
LPO fastest growing segment in India
Wednesday, 12 March 2014

Today, India is one of the most important destinations for LPO (Legal Process Outsourcing). The LPO industry in India is expected to grow at an average rate of 30% annually and, according to a NASSCOM-CRISIL study, LPO in India is the fastest growing segment. Driven by an impetus from a post-recession environment characterized by higher bankruptcy cases, regulatory compliances and cost pressures, LPO is also expected to grow by USD 1.3 billion globally by 2015.
 
Indian BPO industry to prosper due to growth of non-voice services
Tuesday, 11 February 2014

About the global BPO industry
Riding on the back of customer relationship management (CRM) and voice-related services, the global BPO industry stands at ~USD 150 billion as on date. Despite a relatively slow growth rate in the last few years, the industry is expected to steadily grow in the medium run. By 2017, the industry is likely to witness a CAGR of nearly 7%. Unlike yesteryears, growth will be driven by a rise in demand for non-voice services.
 
ITO and BPO sectors off to a good start in 2014
Wednesday, 08 January 2014

Convergys has acquired Stream, a BPO unit from LiveIt Investments, an Ayala Corp.-led business process. The deal is valued at USD 820 million. With the acquisition, Convergys expects to have combined revenues of over USD 3 billion, and approximately 125,000 employees, including more than 53,000 in the Philippines -serving clients in 35 languages from over 135 contact centres in 25 countries.

 
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