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Friday, 29 August 2014
LPOs seek technology support to fortify integration between people and processes
Monday, 11 August 2014

The legal process outsourcing industry has been experiencing a surge recently. During the initial stages, participants in the LPO industry invested their efforts to lower the costs associated with human resources. With the gradual progression of the industry, managing onshore and offshore resources pressed for the development of consistent and synchronised processes.
 
Malaysia: emergence of a new outsourcing destination
Tuesday, 17 June 2014

Recently when I was in Kuala Lumpur for one of my projects, I had a tryst with the developmental saga of Malaysia. Whether it was the infrastructure or the economic sentiment within industries, the country left an impact on my mind. Malaysia, the third largest economy in South East Asia and the 29th largest in the world, is emerging as one of the most stable economies in the Asian region.
 
Global KPO, LPO market expected to grow; while BPO market struggles in Brazil and Colombia
Tuesday, 10 June 2014

According to the recent report by Research and Markets, the global knowledge process outsourcing (KPO) market is anticipated to grow at a CAGR of 23.12% over the period 2013-2018. The growth is primarily attributed to the availability of data which needs to be analysed and processed. The KPO market also witnesses the transformation of the industry into a consultative model. Nevertheless, challenges faced by the industry involve rules facilitated by various governments regarding legal and compliance clauses.
 
Indian Elections: Will it have any impact on outsourcing?
Thursday, 17 April 2014

For many of us in India, Election 2014 appears qualitatively different from previous elections. Of course, the noise levels are higher and much more money is being spent to generate the noise, but there are several fundamental changes.
 
Data, data, everywhere… not a drop of insight
Wednesday, 09 April 2014

These days it appears next to impossible to ignore big data and analytics. Big data is the next big thing, and analytics will provide answers to all our problems. When we're stumped, big data will tell us what to do! And if big data doesn't have the answer, then don’t worry - we can look at “small” data! And if we have no data, we can always mine it from social media or the Internet. We will make better marketing decisions, acquire more customers, improve profitability and beat the pants off competition. So what are we waiting for?
 
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