The past decade has witnessed a paradigm shift in the way we view quantitative data. The ability to mould data and analyse results has become an important source of competitive advantage for companies worldwide. Analytics has grown as a key KPO service to assist companies to make better and more effective business decisions.

The last decade has seen a widespread acceptance of Extensible Markup Language (XML) workflow in the production of journal and article by STM publishers. The various forms of XML files are listed in the exhibit titled “Types of XML files”.

It hasn’t been all smooth sailing for Legal Process Outsourcing (LPO), since its emergence in 1997. Issues regarding the quality of work delivered, data security & adherence to timelines have been cause for concern for corporate organizations and law firms, often questioning the viability and sustainability of LPO. Fast forward to current day, where not only have LPO providers addressed the majority of these concerns but have far exceeded the expectations of their clients.

The evolution of outsourcing began with companies offloading their basic, day-to-day business processes and functions (BPO) along with technology-related (ITO) services. The past decade has witnessed higher-end knowledge driven processes thrown in this mix.